At Oyeflowers.com, we strive to ensure that our customers are completely satisfied with their floral arrangements and services. As our products are fresh and perishable, we have a specific refund and returns policy in place. Please read the following terms carefully:
1. Order Cancellation
Before Dispatch: If you wish to cancel your order, you may do so within [insert number of hours, e.g., 24 hours] of placing the order. You can cancel your order by contacting us via email or phone. Once the order is dispatched, cancellation is no longer possible.
After Dispatch: If your order has already been dispatched, it cannot be canceled. Please refer to the refund and return section for issues related to received products.
2. Refund Policy
We understand that sometimes things don’t go as expected. If you are not completely satisfied with your purchase, you may be eligible for a refund under certain conditions:
Damaged or Defective Products: If the product you receive is damaged, defective, or incorrect, please contact us within [insert number of hours, e.g., 24-48 hours] of receiving your order. You must provide photographic evidence of the damaged or incorrect product.
Non-Perishable Products: In cases where the product is not perishable (such as vases or gift items), we will review your case and may offer a refund or replacement.
Refund Process: If we determine that your claim is valid, we will process the refund to the original payment method within [insert number of days, e.g., 7-10 business days]. Refunds are subject to approval and may take a few days to reflect in your account.
3. Returns Policy
Due to the perishable nature of our products, we do not accept returns of floral arrangements, bouquets, or any other products once they have been delivered.
Exceptions: Returns may be considered if the product is not what was ordered, or if there are serious issues with the quality or condition of the items delivered. Please contact us within [insert number of hours, e.g., 24 hours] of receiving the order with photographic proof.
4. Replacement Policy
If your order is incorrect, damaged, or unsatisfactory, we will attempt to replace the product (if available) at no additional cost. You must contact us within [insert number of hours, e.g., 24-48 hours] of receiving your order for replacement requests.
5. No Refunds for Change of Mind
Since our products are perishable and time-sensitive, we do not offer refunds for change of mind. Please be sure to review your order carefully before confirming your purchase.
6. Customer Service Contact
If you have any questions or concerns about your order or wish to make a return or refund request, please contact our customer service team at:
Email: support@oyeflowers.com Phone: +91 7972674552 Address: Laxmi Building Jivdani road Near Hill Park Mumbai 401305
Please include your order number, name, and a description of the issue for quicker resolution.
7. Shipping Charges
Shipping charges are non-refundable. If your order is eligible for a refund, the shipping charges will not be included in the refund amount.
8. Changes to This Policy
We reserve the right to change or update this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
